Privacy Policy

Charles & Oliver Aspen operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Charles & Oliver Aspen is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.  

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, financial account numbers, payment card information, transaction details, form of payment, payment confirmation and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
  • Communications with us including information you include when contacting customer support.
  • Device information including information about your device, browser or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services and how and when you navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
  • Automatically through the Services, including from your device and through cookies and similar technologies.
  • From our service providers, including when we engage them to provide technology or process personal information on our behalf.
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. This includes processing payments, fulfilling orders, remembering preferences, managing accounts, arranging shipping, facilitating returns and exchanges, enabling reviews and providing a customized shopping experience.
  • Marketing and Advertising. We may use personal information to send marketing and promotional communications and show advertisements based on your interactions with the Services.
  • Security and Fraud Prevention. We use information to authenticate accounts, provide a secure shopping experience, detect and investigate potentially fraudulent, illegal or malicious activity, and protect our Services.
  • Communicating with You. We use personal information to provide customer support, respond to inquiries and maintain our business relationship with you.
  • Legal Reasons. We may use personal information to comply with applicable law, respond to valid legal processes and enforce our terms and policies.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate purposes, including:

  • Shopify, vendors and service providers who perform services on our behalf, such as payment processing, fulfillment, shipping, customer support, IT management, analytics and cloud storage.
  • Business and marketing partners that provide marketing or advertising services.
  • Third parties where you direct, request or consent to disclosure.
  • Our affiliates or companies within our corporate group.
  • Parties involved in a business transaction, such as a merger, acquisition or bankruptcy.
  • Authorities or other parties where disclosure is required to comply with legal obligations or protect our Services, rights, users or others.  

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information submitted through the Services may be transmitted to Shopify and third parties located in countries other than where you reside.

We may also use Shopify features that incorporate information obtained from your interactions with our Store, other merchants and Shopify. In certain circumstances, Shopify is responsible for processing this personal information and responding to requests concerning your rights over such processing.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties.

If you follow links to websites not affiliated with or controlled by us, you should review their privacy and security policies and terms and conditions. We do not guarantee and are not responsible for the privacy or security of third-party websites or the accuracy, completeness or reliability of information found on those websites.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction.

If you are the parent or guardian of a child who has provided personal information to us, you may contact us using the details below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell,” as those terms are defined under applicable law, personal information of individuals under 16 years of age. Pasted markdown

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Information sent to us may also not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information.

How long we retain your personal information depends on factors such as whether we need the information to maintain your account, provide Services, comply with legal obligations, resolve disputes or enforce applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information:

  • Right to Access / Know. You may have the right to request access to personal information we hold about you.
  • Right to Delete. You may have the right to request deletion of personal information we maintain about you.
  • Right to Correct. You may have the right to request correction of inaccurate personal information.
  • Right of Portability. You may have the right to receive a copy of personal information we hold about you and, in certain circumstances, request its transfer to a third party.
  • Managing Communication Preferences. You may unsubscribe from promotional emails at any time using the unsubscribe option included in our emails. We may still send non-promotional communications relating to your account or orders.  

UK and European Economic Area Residents

If you reside in the UK or European Economic Area, subject to exceptions and limitations under applicable law, you may also have:

  • Objection to Processing and Restriction of Processing. You may have the right to ask us to stop or restrict certain processing of your personal information.
  • Withdrawal of Consent. Where processing is based on consent, you have the right to withdraw that consent. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

You may exercise applicable rights through the options provided by the Services or by contacting us using the details below.

We will not discriminate against you for exercising these rights. We may need to verify your identity before processing a request as permitted or required by applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the details provided below.

Depending on where you live, you may also have the right to appeal our decision or lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store and process your personal information outside the country where you live.

If personal information is transferred outside the European Economic Area or United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent mechanisms issued by the relevant UK authority, unless the receiving country has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal or regulatory reasons.

We will post the revised Privacy Policy on our website, update the “Last updated” date and provide notice where required by applicable law.  

Contact Information

Store name: Charles & Oliver Aspen
Company name: AL ECOM
Company address:
Moorstraat 12
5213 XL ’s-Hertogenbosch
Noord-Brabant
Nederland

Warehouse address:
Moorstraat 12
5213 XL ’s-Hertogenbosch
Noord-Brabant
Nederland
(Not a return address)

Company nr: 42033039
Phone: +1 3074492618
Support hours: Monday – Friday, 9:00 AM – 5:00 PM

We aim to respond to inquiries within 24 hours. These company details are carried over from your original policy